**Verify employee in Employee Directory
- Determine Purpose of Call. - Never Provide client information on phone
- Logon to Axis Care,
- Log Call for any reason
Gather information to complete the Record New Call Details Form. Use the button under people to include mentioned names.
Example Note: (Click Caretaker > Find Name > Name attached) Caller Name, called to inform us that she can not make it to client (Client > Find Name > Name attached) house because.
Call Reason/Solution
> Call out/Can't Make it: Log call, send message in Admin chat > contact Office Manager in chat
Bladen/Elizabethtown - Mary Shipman
Rowan County/ Salisbury - Tamika Burns
> General Questions and trouble shooting can be handle on call
Schedule > Pull their schedule up in Axis Care, Times only, do not give names.
Phone App Issues >
Password reset > send Message to admin team
Pay Schedule - See Pay Schedule Article
LOGIN INFO FOR AXIS CARE
User Name
tsgadmin
Password
@welcome1
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