What is the process to work with a new shipper/customer not already contracted with TSGL?

All shippers/customers must be reviewed and approved by our back-office team to ensure the shipper/customer is credit worthy and to prevent any financial liability for the company, carrier or you as an agent. Once a shipper has been approved the shipper will then be listed in “your shippers” on the TMS system (LoadPilot). 

To work with a new shipper (The process does not have to be done in this order):

• create a ticket/email to the back-office team including the shippers name and address.  The Email subject should be “Shippers Credit Check”

• Send the potential shipper a "shippers’ packet" and return the completed packet to the back-office team via email or fax. 

• Once the completed package is received, it will be reviewed and added to “your shippers”, if all required standards are met.

A shipper packet could be located and sent:

via LoadPilot under the Contacts Tab (Email Feature Only)

via Company Email, a pdf copy could be found in documents on the VIP Portal which can be attached and sent from your company email.  

*You can create a ticket to follow up the status of the shipper review.