Applicant/ Employment Information

1. Logon to Axis Care, click the Call tab at the top 
2. Identify the caller's need - Never provide ANY client information- Do not verify if someone is a  client or not.
3. If calling to check status: 

Determine if caller completed application online or seeking employment information 

No, did not submit application online. 

> Direct caller to our website www.ResoluteHC.com > Click the Career Tab at the Top > Click the link to Apply 

Yes, I submitted an application.  

>Did you submit your Headshot photo, Covid Test, TB Test, Social Security Card,  and State ID?   

>IF NOT, have them fax required documents to  980-333-4063 or email to hire@resolutehc.com 

If Yes, I Submitted all documents. 

1. Gather information to complete the Record New Call Details Form.  Use the button under people to include mentioned names. 

Example Note: (Click Applicant > Find Name > Name attached) Caller Name, called to find out when will I will hear something back on my applications. I spoke with (User > Find Name > Name attached)  Name on Monday. 

If callback is needed, check the follow up box. 

Save Call and give closing 

Thank you, I would have someone follow up with you as soon as possible.

Create Ticket 

Send message in Admin Chat: RHS Follow Up 

  If they called several times or been waiting a while since submission, ask in ADMIN chat while they are on hold.