- Identify the caller's need - Never provide ANY client information- Do not verify if someone is a client or not.
- If calling to check status:
Determine if caller completed application online or seeking employment information
No, did not submit application online.
> Direct caller to our website Jobs.TSGCS.Org to submit an application.
Yes, I submitted an application.
>Did you submit your Social Security Card, and State ID?
>IF NOT, have them fax required documents to 980-333-4063 or email to hire@resolutehc.com
If Yes, I Submitted all documents.
Send message in Admin Chat: TSGCS Employment Follow Up: Applicant Name & Phone Number
Give closing
Thank you, I would have someone follow up with you as soon as possible.
If they called several times or been waiting a while since submission, ask in ADMIN chat while they are on hold.
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