General Phone Script

Modified on Mon, 13 Feb, 2023 at 3:29 AM

Thank you for calling _________________________. 


My name is ______________________. 


This call will be recorded for quality assurance and training. - (Start Recording, it will play message) (Record ALL calls) 


How may assist you? 


(Repeat/confirm the reason/ back to the caller to confirm you have identified the reason for call) (Ex. To make sure I understand,  you are calling too . . . , NO


To make sure I understand,  you are calling too/for . . .       



No problem






End of call 

If there anything else I can assist you with? 


Thank you for calling _________________, have a great day!

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