Thank you for calling _________________________.
My name is ______________________.
This call will be recorded for quality assurance and training. - (Start Recording, it will play message) (Record ALL calls)
How may assist you?
(Repeat/confirm the reason/ back to the caller to confirm you have identified the reason for call) (Ex. To make sure I understand, you are calling too . . . , NO
To make sure I understand, you are calling too/for . . .
No problem
End of call
If there anything else I can assist you with?
Thank you for calling _________________, have a great day!
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